FREE UK DELIVERY*
*mainland only *contact us for a quote if outside the UK
We strive to dispatch all orders on the next working day to when they were placed, however lead times may be longer during busy periods.
Longer lead times apply to "Special Order" items, details listed on the relevant product pages.
Products will be delivered Monday to Friday during normal working hours 8am - 6pm (weekends by arrangement).
Please notify us of any delivery obstructions and ensure that the delivery area is clear.
All deliveries must be signed for on delivery.
Pallet deliveries are normally curb-side drop only (special arrangements can be made upon request).
Deliveries must be checked upon receipt.
Any damages or discrepancies must be notified within 24 hours of receipt of order.
Out of stock items will be notified.
First Physique will endeavour to honour specific delivery dates upon request.
First Physique cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
Specific Delivery Date Orders
It is often possible to deliver on a specific date. First Physique will always try to ensure this happens, though we cannot guarantee it. First Physique cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
Order Cancellation/Refused Deliveries
(See also Exchanges/Returns)
You may cancel your order for a full refund prior to your order being shipped or ordered from the manufacturer, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by First Physique. Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery ‘will not fit’ through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.
In all instances the customer is to contact First Physique before returning any item. First Physique will advise on method of return and collection note will be sent to include return reference number. Items should be returned to our stores within 14 days in a new and unused condition. Any refund due will be processed upon receipt of item as above. Goods returned for refund will incur carriage costs. Any exchanges will also incur additional delivery charges. A re-stocking charge of 15% of the total value of the Goods will be applied.
Above information does not affect your Statutory Rights.
Although our carriers are equipped with detailed road maps of every area of the UK mainland, is there any further information that would make your home/business easier to locate? Due to the overall size of some delivery vehicles, First Physique or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. First Physique will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or
First Physique were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. If you need to confirm the total ‘boxed’ dimensions of a product please call First Physique prior to placing your order.
Please note: Due to Health and Safety regulations upstairs deliveries are at the carriers discretion and are not guaranteed. This includes, but not limited to, steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
All orders are processed and shipped in the order that they are received. We strive to dispatch all orders on the next working day to when they were placed, however lead times may be longer during busy periods. Delivery times may increase around holidays and peak shipping seasons. The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your business/home, this is especially relevant if your premises covers several floors as carriers will only deliver to the ground floor entrance to the building. If you have alternative delivery requirements, please contact First Physique and we can make alternative arrangements. Ideally include two telephone numbers so that the carrier can contact you should they need too. All deliveries are made Monday to Friday between 8am and 6pm. Saturday deliveries are available, please contact First Physique for a low cost quotation. Unfortunately our carriers are unable to give specific times for the delivery service, if you would like a specific time or weekend we would be happy to provide a quotation, please contact firstname.lastname@example.org.
First Physique will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time. Any claims for damages to property caused by any third party carrier must be taken up direct with the carrier.
Sports and exercise methods are potentially hazardous. It is advisable before undertaking any new form of exercise to seek medical advice. It is up to the individual to understand the proper techniques associated with safe use of equipment featured in this brochure. Any advice or direction given in this brochure is not a substitute for professional expert instruction. All risks must be accepted by the individual in full.
If you require installation of the product(s), the time between order and installation may be longer than for delivery only, though we always try our hardest to install as soon as possible. We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
It is imperative that the space for the product(s) has been cleared and that access is unrestricted. Therefore we would ask that you provide First Physique with as much information as possible concerning the placement of the equipment in to your home, e.g. will it be going through single or double front door, lower / ground / first floor?
All prices quoted are for ground floor installations in the main building of the property or a garage at side of the main part of the building. Installations above or below ground floor or outside the main building i.e. an outhouse etc. may be subject to surcharge, especially if not mentioned at the time of order. You may be asked to assist the installer to get the product(s) to their location; if no help is available then a 2 man installation may be required at extra cost.
Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc. will be chargeable. If the installation time is extended by there being inadequate parking /access then the extra time will also be chargeable at £40.00 per hour.
It is the customer’s responsibility to check that the installation has been carried out to their satisfaction. If the customer is not present when the installation is completed the installation will be deemed as completed to the customers satisfaction. Any subsequent visits that may be required will be chargeable at the same rate as the first visit.
First Physique is within its rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable.
If the product does not fit into the area where the installation is requested and a representative of First Physique did not measure the area, then First Physique (or representative) cannot be held responsible, therefore the customer will incur the cost of the visit. Agreed installation times must be adhered too.
If you intend to use our equipment in a hotel, school, etc. (light commercial environment) or health club (full commercial) it is entirely the responsibility of the customer to check with First Physique that the product is suitable and manufactured to the required standards.
Please provide any further details or information that you think might be useful in making delivery and/or installation easier.
Heavy Product Installation
*Bolts for the floor and walls are not included. You are responsible for the installation and integrity of installation of your purchase. Always use a licensed and insured builder/contractor to install your system. First Physique is not responsible for the integrity of the installation. If you would like us to install the product then please contact us.
Should you have any queries or comments concerning either the forthcoming delivery of your equipment, or other items please contact us at email@example.com.